My transaction declined, what can I do?

If your transaction is unexpectedly declined when using your HealthNow card, here are some steps to take:

1. Check Approved Categories:
   -Ensure that you are attempting to transact within the approved categories set by your employer. Transactions outside of these categories may be declined.
   
   
2. Verify Sufficient Balance:
   -Confirm that you have enough balance in your HealthNow account to cover the transaction amount.
   -Insufficient funds can result in a declined transaction.
   
   
3. Check Card Status:
   -Make sure that your HealthNow card has not been blocked by either you or your employer. Blocked cards will result in declined transactions.
   
   
4. First Transaction:
   -If its your first transaction from your HealthNow card, please ensure you are inserting the card into the payment terminal, selecting 'credit' and entering your PIN.
   
   
5. Review Notification:
   -HealthNow will send you a notification at the time of a declined transaction, providing information on the reason for the decline.
   -Check your notifications for details on why the transaction was declined.
   
   
6. Contact HealthNow Support:
   -If you believe the transaction was declined for reasons other than those mentioned above, or if you need further assistance, contact our Support team here or get in touch with us via live chat at the bottom of this page.
   
   We will assist you in resolving the issue and ensuring that your transactions are processed successfully.